Is there a Refund Policy?
Refund Policy: If a participant becomes ill or injured and is unable to attend the remaining sessions of a program, a prorated refund will be issued to the customer's account. A doctor's note is required and the request must be received in writing to Carmel Recreation within a week of the injury/illness. Please email all requests to carmelrecreation@ci.carmel.ny.us. If a participant wishes to withdraw from a program prior to the program's start date, the request must be made in writing a minimum of (5) days before the start of the program to receive a FULL refund. If a participant wishes to withdraw from a program LESS than (5) days prior to the start date, the request must be made in writing and a 25% cancellation fee will be accrued on the total program fee paid. Withdrawal requests can be emailed to carmelrecreation@ci.carmel.ny.us. NO REFUNDS will be considered on or beyond the program start date. There will be NO REFUND if participant is picked up early or asked to leave in the event of a discipline problem. NO REFUNDS will be given if a makeup class or additional class date cannot be attended by the participant. All class or program dates are subject to change.